CUSTOMER SERVICE
HOW TO ORDER
If you're a new customer, take a look at placing Your First Order ? See the below.
Otherwise, just skip it.
The minimum order value is $3 for domestic order, $10 for foreign order. Your order need to reach to minimum order value. The minimum order value means the subtotal excluding coupons, gift wrap, shipping and tax on the "Checkout" page.
Placing Your Order
Find what you want to buy ! => If you already know what you want to buy, just type its name in any of the search boxes around the website. You also can use menu buttons to find an item.
Add it to your shopping cart ! => Just click the "Add to Cart" button on the item's product information page. The Shopping Cart is where you store items you intend to buy. You can always delete items from the Cart or update quantity if you change your mind.
More Items ? => Just click "Keep Shopping" button. When you've added everything you want to the Cart, click "View Cart" in the top right-hand corner of the page.
Check the shipping cost at cart page => Click "View Cart". Fill in your zip code and state. Click “Update”. Then you can see the total amount including the shipping cost and tax.
Want to finish shopping ? => Click "Check Out" button and then follow the directions to put in your information. Confirm your order and click “Submit”. Your order will be declined if your billing/shipping information does not match with your credit card.
Get order confirmation email ! => Go to your email immediately. Review the order confirmation email.
Track your package ! => You will get the shipping confirmation email with the tracking number. Track the package.
How To Pay
We accept Visa, Mastercard and Discover credit/debit cards.
We are confident about the transaction security we offer and back-up every purchase made online with a security guarantee.
Please make sure that your billing/shipping address and telephone number are all correct.
Otherwise, it will delay your order.
PayPal ;
We also accept payment through PayPal. Please click “Pay with Paypal”.
Money Order ;
Please contact us by email or phone call
Wire Transfer ;
Please contact us by email or phone call
Shipping cost and Tax
The shipping cost you paid is calculated automatically by the destination, weight, volume, handling cost, etc. The shipping rates do not include any taxes or duties.
If the total weight of your items is over limit, the shipping cost may not be calculated automatically and then we will contact you after recalculate the shipping cost.
Orders shipped to Illinois are subject to state sales tax.
Orders shipped to other countries outside the United States ; Any duties, taxes, and/or fees that be imposed by the rule/law of the destination country may be required by the carrier or the facility of the destination country.
Order Cancellation
You can cancel your order at any time before you click on the CHECKOUT button on the payment screen by emptying your cart or closing your browser.
If you wish to cancel your order after you have clicked CHECKOUT, contact us immediately via email or phone. If your order is before processing, the cancellation request will be processed. The cancellation fee (5% of the total amount) may be applied.